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AI Quality Analyst – Chat & Voice

What You’ll Do

  • Evaluate AI Responses: Review chat and voice outputs for clarity, accuracy, borrower relevance, and tone aligned with DPDzero’s goals.
  • Test Workflows: Walk through borrower journeys, spot edge cases, and ensure smooth experiences across platforms (web, mobile, IVR).
  • Think from First Principles: Question assumptions, break down complex issues, and propose better solutions.
  • Scenario Creation: Design prompts and test cases that mimic real-world borrower interactions to stress-test AI.
  • Feedback & Reporting: Document bugs, inconsistencies, and insights; work closely with product, design, and engineering teams.
  • AI Alignment Audits: Check responses for compliance with intent, brand voice, and ethical guidelines.
  • Framework Support: Contribute to defining criteria and metrics that raise the bar on AI performance.

What We’re Looking For

  • Fresh graduates or candidates with up to 2 years of experience in QA, chatbot/voice testing, research, or related fields.
  • Strong analytical mindset with curiosity to dive deep and learn fast.
  • Interest in generative AI (ChatGPT, Claude, Gemini, etc.) and how LLMs behave.
  • Basic familiarity with chat/voice UX and conversation design is a plus (not mandatory).
  • Clear written and verbal communication skills.
  • Attention to detail and a user-first mindset.

Why Join DPDzero

  • Impact from Day 1: Your feedback will directly shape how millions of borrowers experience AI conversations.
  • Learn AI in Production: Work with one of India’s largest voice+chat AI deployments at scale.
  • High-growth Environment: Be part of a Series-A rocket ship aiming for unicorn status in the next 10 quarters.
  • Culture of First Principles: We solve problems from the ground up, not by copying playbooks.
  • Career Growth: Exposure to AI, product, design, and engineering — ideal launchpad for a strong career in tech.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.