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Telecalling Manager

Job Description:

We are seeking a highly skilled and motivated Telecalling Manager to join our team at DPDzero. As a Telecalling Manager, you will play a crucial role in improving collection efficiency through effective telecalling strategies. Your responsibilities will include optimizing the central collection process, segmenting portfolios to maximize recoveries, monitoring team performance, mentoring the team, managing training needs, and coordinating with internal and external stakeholders to ensure smooth operations and improve collection processes. With your strong leadership skills, deep understanding of collection management, and ability to collaborate effectively, you will contribute to the success of DPDzero’s collection efforts.

Responsibilities:

  • Improve collection efficiency: Develop and implement effective telecalling strategies to improve collection efficiency and maximize recoveries.
  • Optimize central collection process: Streamline and optimize the central collection process to ensure optimal outputs without compromising collection efficiency.
  • Portfolio segmentation: Identify and segment portfolios to maximize recoveries and reduce costs with minimal efforts.
  • Performance tracking: Conduct daily and weekly reviews to monitor team performance against targets and identify areas for improvement.
  • Case allocation and target setting: Review case allocation and collection targets by bucket for collection agencies and in-house teams, ensuring adherence to legal guidelines.
  • Productivity management: Define productivity parameters for collection executives and ensure optimal productivity levels are maintained.
  • Team mentoring: Provide guidance and support to the team, resolving day-to-day collection challenges and fostering a positive and productive work environment.
  • Training and development: Identify and address training needs for collection executives, equipping them with the necessary skills and knowledge to excel in their roles.
  • Collection Management System adoption: Oversee the adoption of the Collection Management System within the team, ensuring seamless integration and utilization of the system.
  • Coordination with legal and risk teams: Collaborate with the legal team to ensure timely legal actions on required cases and share feedback with the risk team to enhance underwriting models.
  • Stakeholder coordination: Liaise with internal and external stakeholders, including product, operations, underwriting, analytics, and marketing teams, to identify opportunities and implement strategies to improve collections.

Requirements:

  • Prior experience in collection management or related roles, demonstrating a strong track record in improving collection efficiency and maximizing recoveries.
  • In-depth knowledge of collection processes and strategies, including portfolio segmentation, case allocation, and productivity management.
  • Strong leadership and mentoring skills, with the ability to guide and motivate a team to achieve targets.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Analytical mindset and problem-solving skills, with the ability to identify trends, patterns, and areas for improvement in collection processes.
  • Familiarity with Collection Management Systems and other relevant tools and technologies.
  • Ability to adapt to a fast-paced, dynamic environment and drive results in a challenging and high-pressure setting.
  • Knowledge of legal and regulatory guidelines related to collections.
  • Bachelor’s degree in a relevant field is preferred.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.