Recruitment Manager - Telecalling Team

Responsibilities:

1. Team Building:

   • Recruit and onboard Telecalling agents, Team Leads, and Floor Leads within the specified timeframe.
   • Collaborate with hiring managers to understand team requirements and ensure alignment with DPDzero’s mission and values.
   • Implement effective sourcing strategies to attract top talent in the telecalling domain.

2. Performance Management:

   • Develop and implement performance metrics for the telecalling team to ensure individual and team targets are met.
   • Provide ongoing coaching and feedback to team leads to drive performance improvements.
   • Foster a culture of continuous learning and development within the team.

3. Collaboration:

   • Work closely with other departments, including Operations and Technology, to ensure seamless integration of the telecalling team into DPDzero’s operations.
   • Collaborate with HR to streamline onboarding processes and enhance the employee experience.

4. Reporting and Analysis:

   • Prepare regular reports on recruitment progress, team performance, and other relevant metrics.
   • Conduct regular reviews to identify areas for improvement and implement corrective actions.

Qualifications:

• Proven experience as a Recruitment Manager or similar role, preferably in a high-volume hiring environment.
• Strong understanding of the telecalling domain and recruitment processes in India.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.
• Familiarity with the fintech industry is a plus.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.