Recruitment Manager - Telecalling Team

Responsibilities:

1. Team Building:

   • Recruit and onboard Telecalling agents, Team Leads, and Floor Leads within the specified timeframe.
   • Collaborate with hiring managers to understand team requirements and ensure alignment with DPDzero’s mission and values.
   • Implement effective sourcing strategies to attract top talent in the telecalling domain.

2. Performance Management:

   • Develop and implement performance metrics for the telecalling team to ensure individual and team targets are met.
   • Provide ongoing coaching and feedback to team leads to drive performance improvements.
   • Foster a culture of continuous learning and development within the team.

3. Collaboration:

   • Work closely with other departments, including Operations and Technology, to ensure seamless integration of the telecalling team into DPDzero’s operations.
   • Collaborate with HR to streamline onboarding processes and enhance the employee experience.

4. Reporting and Analysis:

   • Prepare regular reports on recruitment progress, team performance, and other relevant metrics.
   • Conduct regular reviews to identify areas for improvement and implement corrective actions.

Qualifications:

• Proven experience as a Recruitment Manager or similar role, preferably in a high-volume hiring environment.
• Strong understanding of the telecalling domain and recruitment processes in India.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.
• Familiarity with the fintech industry is a plus.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.