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Operations Specialist

Responsibilities:

As an Operations Specialist at DPDzero, your role will be pivotal in optimizing our collection strategies and enhancing our overall operational efficiency. Your core responsibilities include:

  • Strategy Execution:

    • Collaborate with the strategy team to execute the collection strategy, ensuring improved efficiency with our partners.

  • Operational Excellence:

    • Use internal tools adeptly to enhance collection efficiency and refine our operational processes.
    • Streamline operations, troubleshoot, and resolve any operational challenges to bolster collection efficiencies.

  • Data-Driven Insights:

    • Partner with the data science team to unearth insights and refine model efficiencies, aiming for optimal collection performance.

  • Partnership and Integration:

    • Work closely with the collection experience team to forge deeper integrations with our partners, elevating the end customer experience.

  • Operational Strategy:

    • Assist in formulating and rolling out strategies to optimize the collections process, ensuring efficiency and compliance.

  • Performance Analysis:

    • Keep a close eye on collection performance metrics, identify areas that require improvement, and take timely corrective actions.

  • Reporting:

    • Offer consistent updates and reports to the leadership team about operational performance, achievements, and potential bottlenecks.

  • Cross-Functional Collaboration:

    • Engage with diverse teams such as product management, engineering, and data analytics, fostering a collaborative environment to ensure operational brilliance.

Qualifications:

  • Bachelor’s degree in Operations Management, Business, or a related field.
  • Proven experience in operations, preferably within the fintech industry.
  • Strong analytical, problem-solving, and decision-making skills.
  • Adept at using tools and software for operational management.
  • Exceptional communication and collaboration skills.
  • Detail-oriented with a focus on quality and consistency.
  • Familiarity with collection processes in the financial industry will be an advantage.

Location:

This position is based at our office in Bangalore, India.

Embark on a journey with DPDzero as our Operations Specialist. Drive efficiencies, optimize processes, and play a crucial role in our operational excellence. If you possess a keen eye for detail, are driven by data, and thrive in a fast-paced environment, we invite you to join our team.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.