Operations Specialist

Responsibilities:

As an Operations Specialist at DPDzero, your role will be pivotal in optimizing our collection strategies and enhancing our overall operational efficiency. Your core responsibilities include:

• Strategy Execution:

  • Collaborate with the strategy team to execute the collection strategy, ensuring improved efficiency with our partners.

• Operational Excellence:

  • Use internal tools adeptly to enhance collection efficiency and refine our operational processes.
  • Streamline operations, troubleshoot, and resolve any operational challenges to bolster collection efficiencies.

• Data-Driven Insights:

  • Partner with the data science team to unearth insights and refine model efficiencies, aiming for optimal collection performance.

• Partnership and Integration:

  • Work closely with the collection experience team to forge deeper integrations with our partners, elevating the end customer experience.

• Operational Strategy:

  • Assist in formulating and rolling out strategies to optimize the collections process, ensuring efficiency and compliance.

• Performance Analysis:

  • Keep a close eye on collection performance metrics, identify areas that require improvement, and take timely corrective actions.

• Reporting:

  • Offer consistent updates and reports to the leadership team about operational performance, achievements, and potential bottlenecks.

• Cross-Functional Collaboration:

  • Engage with diverse teams such as product management, engineering, and data analytics, fostering a collaborative environment to ensure operational brilliance.

Qualifications:

• Bachelor’s degree in Operations Management, Business, or a related field.
• Proven experience in operations, preferably within the fintech industry.
• Strong analytical, problem-solving, and decision-making skills.
• Adept at using tools and software for operational management.
• Exceptional communication and collaboration skills.
• Detail-oriented with a focus on quality and consistency.
• Familiarity with collection processes in the financial industry will be an advantage.

Location:

This position is based at our office in Bangalore, India.

Embark on a journey with DPDzero as our Operations Specialist. Drive efficiencies, optimize processes, and play a crucial role in our operational excellence. If you possess a keen eye for detail, are driven by data, and thrive in a fast-paced environment, we invite you to join our team.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.