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Product Operations Specialist

Job Description:

We are seeking a detail-oriented and proactive Product Operations Specialist to join our team at DPDzero. As a Product Operations Specialist, you will play a crucial role in executing collection strategies, optimizing operational efficiencies, and driving deep integrations with our partners. Your strong organizational skills, analytical mindset, and ability to collaborate cross-functionally will contribute to the success of our collections and recovery platform.

Responsibilities:

  • Work with our strategy team to execute collection strategy to our partners to drive more efficiency.
  • Utilize our internal tools to maximize collection efficiency and streamline operational processes.
  • Collaborate with the data science team to identify insights and improve model efficiencies to enhance collection performance.
  • Ensure smooth operations and resolve any operational issues to increase collection efficiencies.
  • Collaborate with the collection experience team to drive deep integrations with our partners, enhancing the overall customer experience.
  • Assist in the development and implementation of operational strategies to optimize the collections process.
  • Monitor and analyze collection performance metrics to identify areas for improvement and implement corrective actions.
  • Provide regular reports and updates to the management team on operational performance and progress.
  • Collaborate cross-functionally with teams such as product management, engineering, and data analytics to drive operational excellence.

Qualifications:

  • Bachelor’s degree in a relevant field or equivalent experience.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel/Google Sheets for data analysis and reporting.
  • Past experience with CRM systems.
  • Proactive and self-motivated with a strong bias for action.
  • Willingness to wear multiple hats and adapt to changing priorities.
  • Strong desire to make a significant impact and contribute to the success of the company.

What’s in it for you?

  • Be a part of a team that’s changing the lending landscape.
  • Own and build your operations team as we grow.
  • The ability to grow and excel with a fast-growing and thriving company.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.