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Key Account Manager

Job Description:

We are seeking a highly skilled and motivated Key Account Manager to join our team at DPDzero. As a Key Account Manager, you will play a crucial role in managing and growing relationships with our key clients, including banks, fintechs, and NBFCs. Your responsibilities will include understanding their business needs, ensuring customer satisfaction, identifying growth opportunities, and driving revenue growth. With your strong relationship-building skills, deep understanding of the lending industry, and proactive account management approach, you will contribute to the exceptional business performance of DPDzero.

Responsibilities:

  • Manage key client relationships: Serve as the primary point of contact and build strong relationships with key clients, including banks, fintechs, and NBFCs, understanding their business goals and requirements.
  • Customer satisfaction: Ensure high levels of customer satisfaction by understanding client needs, addressing concerns, and proactively providing solutions.
  • Account growth: Identify growth opportunities within key accounts and develop strategic account plans to drive revenue growth and maximize wallet share.
  • Collaboration with cross-functional teams: Work closely with cross-functional teams, including Sales, Product, and Business analysts, to align strategies, address client needs, and ensure seamless service delivery.
  • Upselling and cross-selling: Identify upselling and cross-selling opportunities within key accounts and collaborate with the sales team to drive additional revenue.
  • Market intelligence: Stay updated on industry trends, competitive landscape, and customer feedback to provide insights and recommendations for enhancing our products and services.
  • Account reporting: Prepare regular reports on account performance, revenue projections, and client feedback for management review.
  • Contract renewals: Lead contract renewal discussions, negotiate terms, and ensure timely renewals of client contracts.

Experience:

  • Account management experience: 3-5 years of experience in key account management or strategic account management, preferably in the lending industry or related financial services.
  • Relationship management: Proven ability to build and maintain strong relationships with key clients, understanding their business needs, and delivering exceptional customer service.
  • Lending industry knowledge: Deep understanding of the lending industry, including knowledge of debt resolution practices, collections, and regulatory requirements.
  • Revenue growth: Demonstrated success in driving revenue growth within key accounts through effective account management strategies.
  • Proactive approach: Proven ability to take a proactive approach to account management, identify opportunities, and drive customer success.
  • Communication skills: Excellent verbal and written communication skills with the ability to articulate complex concepts and build compelling presentations.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.