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Growth & Strategy Manager - Collections

Job Description:

We are seeking a highly motivated and results-driven professional join our dynamic team at DPDzero as Growth & Strategy Manager for collections. You will be responsible for driving collection growth and optimizing performance. Your role will involve managing the lending portfolio, coordinating with cross-functional teams, defining collection strategies, and implementing initiatives to improve collection numbers month on month.

Responsibilities:

  • Manage the lending portfolio, overseeing collection activities, and driving growth initiatives.
  • Coordinate with cross-functional teams, including collection managers, digital campaign managers, and data analysts, to align strategies and optimize collection performance.
  • Define collection budgets and allocate resources efficiently to drive maximum impact.
  • Coordinate with Key account management team to increase Portfolio with existing clients. Increase the number of usecases with our clients.
  • Develop and implement data-driven strategies to improve collection numbers month on month.
  • Monitor collection metrics and key performance indicators (KPIs), identify areas for improvement, and implement corrective actions.
  • Collaborate with the data analytics team to gather insights, identify trends, and translate them into actionable strategies.
  • Work closely with product teams to enhance collection processes, optimize user experience, and identify new growth opportunities.
  • Analyze customer behavior and segmentation data to design effective reach-out programs and collection campaigns.
  • Ensure effective consumer lifecycle management, from onboarding to recovery, to maximize collection efficiency.
  • Stay updated with industry trends, regulatory changes, and best practices in collection management.

Qualifications:

  • We are looking for smart individuals, preferably with a technical or finance background, who have a strong understanding of numbers and analytics.
  • Experience in marketing and growth-related roles will be considered.
  • Knowledge of collections is desirable but not mandatory, as it can be acquired on the job.
  • Bachelor’s degree in Engineering, Business Administration, Finance, or a related field is preferred.
  • Experience in roles related to marketing, growth, analytics, or finance, demonstrating a track record of driving results and achieving targets.
  • Strong analytical skills and the ability to interpret and derive insights from complex data sets.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • High degree of ownership and the ability to take initiatives and drive them to completion.
  • Result-oriented mindset with a focus on continuous improvement and exceeding targets.
  • Familiarity with marketing/collection tools, systems, and technologies will be an advantage.
  • Ability to adapt to a fast-paced, dynamic environment and learn new concepts and skills on the job.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.