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Growth & Strategy Manager - Collections

Job Description:

We are seeking a highly motivated and results-driven professional join our dynamic team at DPDzero as Growth & Strategy Manager for collections. You will be responsible for driving collection growth and optimizing performance. Your role will involve managing the lending portfolio, coordinating with cross-functional teams, defining collection strategies, and implementing initiatives to improve collection numbers month on month.

Responsibilities:

  • Manage the lending portfolio, overseeing collection activities, and driving growth initiatives.
  • Coordinate with cross-functional teams, including collection managers, digital campaign managers, and data analysts, to align strategies and optimize collection performance.
  • Define collection budgets and allocate resources efficiently to drive maximum impact.
  • Coordinate with Key account management team to increase Portfolio with existing clients. Increase the number of usecases with our clients.
  • Develop and implement data-driven strategies to improve collection numbers month on month.
  • Monitor collection metrics and key performance indicators (KPIs), identify areas for improvement, and implement corrective actions.
  • Collaborate with the data analytics team to gather insights, identify trends, and translate them into actionable strategies.
  • Work closely with product teams to enhance collection processes, optimize user experience, and identify new growth opportunities.
  • Analyze customer behavior and segmentation data to design effective reach-out programs and collection campaigns.
  • Ensure effective consumer lifecycle management, from onboarding to recovery, to maximize collection efficiency.
  • Stay updated with industry trends, regulatory changes, and best practices in collection management.

Qualifications:

  • We are looking for smart individuals, preferably with a technical or finance background, who have a strong understanding of numbers and analytics.
  • Experience in marketing and growth-related roles will be considered.
  • Knowledge of collections is desirable but not mandatory, as it can be acquired on the job.
  • Bachelor’s degree in Engineering, Business Administration, Finance, or a related field is preferred.
  • Experience in roles related to marketing, growth, analytics, or finance, demonstrating a track record of driving results and achieving targets.
  • Strong analytical skills and the ability to interpret and derive insights from complex data sets.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • High degree of ownership and the ability to take initiatives and drive them to completion.
  • Result-oriented mindset with a focus on continuous improvement and exceeding targets.
  • Familiarity with marketing/collection tools, systems, and technologies will be an advantage.
  • Ability to adapt to a fast-paced, dynamic environment and learn new concepts and skills on the job.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.