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Customer Success Associate

Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Associate at DPDzero. In this role, you will play a critical role in ensuring the success and satisfaction of our valued partners. By building strong relationships, understanding their unique requirements, and providing exceptional support, you will contribute to driving partner loyalty and fostering long-term partnerships.

Responsibilities

  • Serve as the primary point of contact: Act as the primary point of contact for assigned customers, building strong relationships and understanding their unique requirements.
  • Onboard new customers: Provide product demonstrations and facilitate training sessions to ensure a smooth and successful implementation for new customers.
  • Proactively monitor customer accounts: Continuously monitor customer accounts, identify opportunities for improvement, and provide guidance on maximizing the value of DPDzero’s platform.
  • Promptly respond to inquiries: Respond promptly to customer inquiries, troubleshoot issues, and provide timely resolutions to ensure customer satisfaction.
  • Collaborate with cross-functional teams: Collaborate with sales, product, and technical teams to address customer needs and advocate for their success.
  • Track customer interactions: Track customer interactions and maintain accurate records in the CRM system to ensure effective communication and support.
  • Stay updated on product offerings: Continuously stay updated on DPDzero’s product offerings, industry trends, and best practices to effectively support customers.

Minimum Requirements

  • Bachelor’s degree: Bachelor’s degree in Business Administration, Finance, or a related field.
  • Customer-facing experience: Proven experience in a customer-facing role, such as customer success, account management, or client services.
  • Strong communication skills: Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate with customers at various levels.
  • Problem-solving abilities: Excellent problem-solving skills and the ability to navigate through challenges to find optimal solutions.
  • Organizational skills: Detail-oriented mindset with strong organizational and time management abilities.
  • Industry knowledge: Experience in the financial services or lending industry is a plus.
  • Proactive and customer-centric: Self-motivated and proactive, with a strong sense of ownership and a customer-centric mindset.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.