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Customer Success Associate

Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Associate at DPDzero. In this role, you will play a critical role in ensuring the success and satisfaction of our valued partners. By building strong relationships, understanding their unique requirements, and providing exceptional support, you will contribute to driving partner loyalty and fostering long-term partnerships.

Responsibilities

  • Serve as the primary point of contact: Act as the primary point of contact for assigned customers, building strong relationships and understanding their unique requirements.
  • Onboard new customers: Provide product demonstrations and facilitate training sessions to ensure a smooth and successful implementation for new customers.
  • Proactively monitor customer accounts: Continuously monitor customer accounts, identify opportunities for improvement, and provide guidance on maximizing the value of DPDzero’s platform.
  • Promptly respond to inquiries: Respond promptly to customer inquiries, troubleshoot issues, and provide timely resolutions to ensure customer satisfaction.
  • Collaborate with cross-functional teams: Collaborate with sales, product, and technical teams to address customer needs and advocate for their success.
  • Track customer interactions: Track customer interactions and maintain accurate records in the CRM system to ensure effective communication and support.
  • Stay updated on product offerings: Continuously stay updated on DPDzero’s product offerings, industry trends, and best practices to effectively support customers.

Minimum Requirements

  • Bachelor’s degree: Bachelor’s degree in Business Administration, Finance, or a related field.
  • Customer-facing experience: Proven experience in a customer-facing role, such as customer success, account management, or client services.
  • Strong communication skills: Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate with customers at various levels.
  • Problem-solving abilities: Excellent problem-solving skills and the ability to navigate through challenges to find optimal solutions.
  • Organizational skills: Detail-oriented mindset with strong organizational and time management abilities.
  • Industry knowledge: Experience in the financial services or lending industry is a plus.
  • Proactive and customer-centric: Self-motivated and proactive, with a strong sense of ownership and a customer-centric mindset.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.