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Telecalling Collection Executive

Responsibilities:

  • Telecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts.
  • Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms.
  • Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments.
  • Collections Targets: Achieve individual collection targets set by the team lead or collection manager.
  • Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns.
  • Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices.
  • Customer Data Management: Update and maintain customer records and payment information in the collection management system.
  • Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager.
  • Team Collaboration: Collaborate with the telecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies.
  • Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.

Requirements:

  • Previous experience in telecalling, collections, or customer service roles is preferred.
  • Strong communication and negotiation skills, with the ability to effectively engage with customers and build rapport.
  • Target-driven and result-oriented mindset, with the ability to achieve collection targets.
  • Empathetic and customer-focused approach, demonstrating understanding and empathy towards customers’ financial situations.
  • Ability to handle sensitive and challenging customer interactions with professionalism and patience.
  • Basic computer skills and familiarity with data entry and record-keeping tasks.
  • High level of integrity and compliance with ethical collection practices.
  • Willingness to work in a fast-paced and challenging environment, demonstrating adaptability and resilience.
  • High school diploma or equivalent education is required.

Join our energetic team at DPDzero and contribute to our mission of revolutionizing the lending industry. Apply now and be part of our efforts to drive collection efficiency and make a positive impact on the financial ecosystem.

About DPDzero

Credit penetration in India faces significant challenges, necessitating focused attention. Without proper infrastructure, extending credit to unserved and underserved populations remains elusive.

DPDzero is on a mission to enhance credit penetration by enabling lenders to concentrate on acquiring new customers, while we handle delinquency management. We are an 18-month-old startup, collaborating with over 20 lending partners . We have secured $3.25 million in seed funding from Blume Ventures, India Quotient, Better Capital, etc.

Company Description:

DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.

Customers:

At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.

Our Approach:

We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.