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Telecalling Collection Executive

Responsibilities:

  • Telecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts.
  • Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms.
  • Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments.
  • Collections Targets: Achieve individual collection targets set by the team lead or collection manager.
  • Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns.
  • Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices.
  • Customer Data Management: Update and maintain customer records and payment information in the collection management system.
  • Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager.
  • Team Collaboration: Collaborate with the telecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies.
  • Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.

Requirements:

  • Previous experience in telecalling, collections, or customer service roles is preferred.
  • Strong communication and negotiation skills, with the ability to effectively engage with customers and build rapport.
  • Target-driven and result-oriented mindset, with the ability to achieve collection targets.
  • Empathetic and customer-focused approach, demonstrating understanding and empathy towards customers’ financial situations.
  • Ability to handle sensitive and challenging customer interactions with professionalism and patience.
  • Basic computer skills and familiarity with data entry and record-keeping tasks.
  • High level of integrity and compliance with ethical collection practices.
  • Willingness to work in a fast-paced and challenging environment, demonstrating adaptability and resilience.
  • High school diploma or equivalent education is required.

Join our energetic team at DPDzero and contribute to our mission of revolutionizing the lending industry. Apply now and be part of our efforts to drive collection efficiency and make a positive impact on the financial ecosystem.

About DPDzero

DPDzero builds the AI-first collections platform that lets lenders grow confidently while we take care of delinquency. We combine smart automation, a multilingual conversational voice agent, and disciplined field & telecalling execution to turn a difficult part of the lending lifecycle into measurable business impact. Our platform ties decisioning, outreach orchestration, and human-in-the-loop workflows into auditable, compliance-ready pipelines so partners can integrate us like core infrastructure.

We’re product-led and ops-backed: what you build here ships, scales, and changes real KPIs. That work isn’t just for engineers — account managers, operations specialists, compliance leads, and HR professionals all play a hands-on role in making experiments actionable and outcomes repeatable. At DPDzero you’ll collaborate across product, ML, and field teams to measure and improve things that matter (recovery rate, contact yield, compliance signals), not just ship features.

We’re backed by experienced investors and led by operators who have built India-scale fintech rails, so expect a high-ownership environment where impact is measured and rewarded. If you want a role where your day-to-day work directly moves company and partner outcomes — whether in product, sales, ops, or people — come help us expand credit access responsibly and at scale.